FAQ

IS ORDERING ONLINE WITH MOONBOY SECURE?
We respect your privacy and will not give your details to any third parties.
We use PayPal and other credit card method. We don’t hold any credit card information for our customers.

 

HOW WILL I KNOW YOU RECEIVED MY ORDER?
We will send you an email confirming receipt of your order and payment.

 

WHAT COUNTRIES DO YOU DELIVER TO?
We can deliver to most countries as we use DHL. But please be aware that if your book is being ordered from outside the UK, import duties and taxes may be incurred once the goods reach their destination. MOONBOY is not responsible for these charges and are unable to provide calculations or estimates in this regard.

 

HOW LONG DOES DELIVERY TAKE?
Delivery times vary but we will endeavor to post your book/s within a week of your order/payment.

 

WHAT IF THE BOOK ARRIVES DAMAGED?
MOONBOY aims to always provide high quality goods that are fault free and undamaged and we use robust packaging for all our orders. If goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to us within 10 days and arrange collection and return.

 

HOW DO I CONTACT YOU?
The most convenient way to contact us is by sending an email to fab@moonboy.space. We are always happy to hear from you and help with any queries. We endeavour to answer all messages within 24 hours.

 

By post, address your correspondence to:
MOONBOY
℅ Fabrice Couillerot
65 boulevard Arago, Atelier 11
75013 Paris
France

 

If you want to speak to someone, please include your phone number when sending an email and a staff member will call you during business hours.
Alternatively, if your question specifically relates to shipping, contact fab@moonboy.space
if you are a retailer looking to stock MOONBOY books, please email fab@moonboy.space

 

WHERE ELSE ARE YOUR BOOKS AVAILABLE?
Our books are available in a few select retail outlets and gallery shops that vary depending on the subject matter. The rest are sold through our website. Please check our distributors in the wesbite menu.

 

ONCE THE BOOKS ARE SOLD OUT, WILL THEY BE REPRINTED?
Once the books are sold out, they will not be reprinted in a hardback – that is our promise and commitment when we produce limited edition titles.

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